1.1. Healing Waves NGO respects the right of visitors to the website hw.org.ua (hereinafter referred to as the Site) and users of the mobile application to privacy and confidentiality and recognizes the importance of protecting the information collected about them.
1.2. The current privacy policy is a public document that covers all personal data (“PD”) processed by the site (“Personal Data Owner”), and is developed in accordance with the current legislation of Ukraine on personal data.
1.3. The current policy regulates the procedure for using the resources, services, capabilities of the site and mobile application, as well as the procedure for using the information provided by you to hw.org.ua
1.4. The site will not collect, use or disclose your personal data other than as provided for in this privacy policy and the current legislation of Ukraine.
1.5. By using the website and mobile application, you agree to the terms of the hw.org.ua privacy policy.
1.6. In the event of any changes to the terms of this privacy policy, this will be reported in a clear, accessible form on the website and mobile application, such changes will come into force immediately after publication on the website.
Information collection method
filling in information by you when registering on the website and/or by installing the mobile application;
providing information by you by filling out the information entry form for participation in contests, promotions, surveys, etc. both online and by filling out the relevant questionnaires directly in the retail store of the Especially and Easily network.
List of information
3.1. The following information is mandatory:
Full name;
e-mail and/or mobile and/or home phone number
3.2. Additional information:
date or year of birth;
residential address;
information about preferences;
information about interest in a particular product;
information about orders and purchases made;
reviews and offers;
3.3. We also additionally collect and process information received from the technical means through which you contact us (cookie data, information received in: requests, questions, comments and reviews, geographical location), including information about the technical means themselves, such as: device type; operating system; browser type.
3.4. Filling in additional data in the questionnaire will allow us to inform loyalty program participants about unique offers based on the specified preferences, create personal promotions, participating in which, additional bonuses for purchases are accrued to the loyalty program participant’s bonus card account.
Purpose of information collection
4.1. We collect information to:
assess the quality of service to consumers/users of the site and mobile application;
provide consumers with up-to-date information about the product and network promotions;
process and process product orders;
improving the quality of service to consumers/users of the website and mobile application;
to provide you with access to services provided for registered users, such as wish lists and notifications of the arrival of goods;
improving the effectiveness of content;
providing assistance through customer support;
conducting market research.
4.2. Information processing is carried out in accordance with the requirements of the current legislation of Ukraine.
Transfer of information to third parties
5.1. The site does not transfer information provided by you to third parties except in the cases of: delivery of your order by postal, courier and service companies, expressly provided for by the current legislation of Ukraine.
Information retention period
6.1. The information provided is stored only as long as it makes sense for the purpose specified in this Privacy Policy – in general for a period of 10 years, unless a longer period is established by the legislation of Ukraine.
Your rights
7.1. You have the right to:
Know what data we process, how we obtain it and how we use it; Request that information about you be updated and/or supplemented;
Request that any errors in the personal data we hold about you be corrected;
Request that your data be anonymised;
Restrict the processing of your data;
Request a copy of the data we hold about you (and we will provide this to you free of charge once we have verified your identity);
Receive a copy of some or all of your personal data;
Withdraw consent to the processing of your personal data;
Request that your data be deleted from our systems (after receiving and considering your request, we will be obliged to immediately cease processing and delete your personal data, but in any case no later than the deadline set by law).
7.2. If you have consented to the use of your personal data for newsletters, you may withdraw your consent at any time by calling us or clicking “unsubscribe” in the newsletter email, or by unsubscribing from text messages*.
- Newsletters include electronic and postal newsletters with information about products, special offers, promotions, events organized by us.
**You may receive a small number of additional messages immediately after unsubscribing, but we will fulfill your request as soon as possible.
7.3. To exercise any of the above rights, you can log in to your account, contact our customer support at office@hw.org.ua or by phone at +38 044 4903855.
7.4. To avoid violations and illegal use of your data by third parties, we may ask you to confirm your identity before fulfilling your request.
Your data is safe. How do we protect personal data?
8.1. To ensure the protection of personal data, we follow international standards and use best practices in the information security industry, which include physical, administrative, technical and organizational measures.
8.2. Our task is to ensure confidentiality, integrity, availability and manageability when processing personal data. At the stage of implementing new (and operating existing) services, we use modern methods and protection technologies that prevent unauthorized access to personal data (software and hardware means of detecting and preventing protection, intelligent systems for detecting unauthorized access, reliable encryption during data storage and transmission, control of physical and technical access to data).
8.3. According to the internal rules of the company, we check the level of security of our services and infrastructure at regular intervals and provide constant protection against malicious software and modern cyber threats.
8.4. We also provide measures to prevent sudden loss of stored data and their timely recovery in the event of a physical or technical failure. We constantly monitor security and periodically assess the effectiveness of security measures, as a result of which we implement the necessary improvements. We also require data processors to implement appropriate measures to protect against unauthorized access and maintain data confidentiality.
8.5. In addition, we conclude contractual obligations with our employees and contractors to maintain confidentiality, the violation of which is subject to penalties.
Use of Cookies
9.1. Like many other websites, the hw.org.ua resource uses cookie technology, with the help of which it is configured to work personally with you. In particular, without this technology, it is impossible to work with the shopping cart.
9.2. Cookies are very small files that we send to your computer or other device, which we can access when you visit our site in the future. This technology allows the site to access stored information if necessary and improve the convenience of working with our information resources. You can always change your browser settings yourself and thus refuse to save cookies.
Disclaimer for persons under 16 years of age
10.1. Persons under 16 years of age have the right to enter into transactions (including purchasing goods by providing their personal data) only with the permission of their parents/guardians in accordance with the procedure established by the Civil Code of Ukraine. The transfer of personal data by such a person will be considered by us as obtaining the consent of their parents/guardians and the person having the rights to enter into transactions.
Contact details
11.1. To contact us regarding issues related to this Privacy Policy, please use the following means of communication:
Email: office@hw.org.ua,
tel: +38 044 4903855
